Experience: 3-5 years of experience managing end-to-end call center operations, including inbound, outbound, support, and vendor management. Proven track record in achieving KPIs (SL, AHT, FCR, CSAT), leading teams, and optimizing workforce planning. Skilled in handling escalations, ensuring compliance, and driving process improvements for enhanced customer experience.
Application Instructions:
1. Interested candidates are requested to send an updated CV to hr@pbftl.com
2. Mention in the subject line “Application for the role of Call Center Operations Manager, (Manager/Deputy Manager)”
3. Deadline: 6th April 2026