Experience: 5-7 years of experience managing customer service operations across agent networks, ensuring consistent service quality and seamless delivery. Proven ability to implement SOPs, monitor performance, handle escalations, and drive improvements through data analysis and stakeholder coordination. Skilled in ensuring compliance, enhancing customer experience, and maintaining brand and service standards across all service points.
Application Instructions:
- Interested candidates are requested to send an updated CV to hr@pbftl.com
- Mention in the subject line “Application for the role of Customer Experience & Service Operations, (Manager/Deputy Manager)”
- Deadline: 6th April 2026